Responsible Gaming at MyEmpire

At MyEmpire Casino, we believe that gambling should always be an enjoyable and entertaining experience. Our commitment to responsible gaming is at the core of everything we do. We understand that for some players, gambling can become a problem, and we take that seriously. Here at MyEmpire Casino, we provide a comprehensive set of tools, resources, and support systems designed to help you stay in control of your gaming activity at all times.

Our Commitment to Safe and Responsible Play

We are dedicated to fostering a safe gaming environment for all players on our platform. At MyEmpire, we operate under the licence issued by the Anjouan Gaming Authority (ALSI-202411077-FI2), and we are required — and proud — to uphold strict responsible gaming standards. Our team continuously monitors player behaviour and works proactively to identify early signs of problem gambling. We do not target vulnerable individuals, and we do not permit underage gambling under any circumstances.

Our MyEmpire Casino platform is designed with player wellbeing in mind. We encourage all players to treat gambling as a form of entertainment, not as a means of generating income or escaping personal difficulties. If you feel that gambling is no longer fun, we urge you to use the tools available in your account or to contact our support team immediately.

Recognising Problem Gambling

Problem gambling can affect anyone. At MyEmpire, we want you to be aware of the warning signs so you can take action before things escalate. Ask yourself the following questions honestly:

Do you spend more money on gambling than you can afford to lose?
Do you chase losses by placing additional bets to recover money you have lost?
Has gambling begun to interfere with your work, relationships, or daily responsibilities?
Do you feel anxious, irritable, or restless when you are not gambling?
Have you borrowed money or sold possessions to fund your gambling?
Do you hide your gambling activity from friends or family?
Have you tried to stop gambling but found yourself unable to do so?

If you answered yes to any of these questions, we strongly encourage you to use our self-management tools or to seek professional help. Here at MyEmpire Casino, we make accessing support as easy and discreet as possible.

Responsible Gaming Tools We Provide

We offer a full suite of player protection tools that you can activate directly from your account settings. Our MyEmpire online casino team is available 24/7 via live chat to assist you in applying any of these measures immediately.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is applied, it takes effect immediately. Increases to deposit limits are subject to a cooling-off period to prevent impulsive decisions.

Loss Limits

We allow you to cap the total amount you are willing to lose within a defined time period. At MyEmpire, this tool is designed to protect your bankroll and ensure that losses never exceed what you have pre-determined to be acceptable.

Session Time Limits

You can set a maximum session duration so that our MyEmpire Casino platform will automatically log you out after a specific period of play. We also provide session reminders so you are always aware of how long you have been active.

Wagering Limits

At My Empire, we provide the option to restrict the total amount you can wager within a chosen timeframe. This is an effective way to manage your gambling budget without having to self-exclude entirely.

Reality Checks

Our My Empire Casino system can send you periodic in-session notifications reminding you how long you have been playing and how much you have spent. These prompts are designed to keep you grounded and help you make informed decisions during your session.

Cooling-Off Periods

If you feel you need a short break from gambling, you can apply a cooling-off period ranging from 24 hours to several weeks. During this time, you will be unable to access our MyEmpire Casino app or website for real-money play. This tool takes effect immediately upon request.

Self-Exclusion

For players who need a more significant break, we offer self-exclusion options. At MyEmpire, you can request a self-exclusion period of one month, three months, six months, twelve months, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has elapsed. We will make every reasonable effort to ensure that you are not contacted with promotional material during your exclusion.

To request self-exclusion, please contact our support team directly via live chat or by emailing us at support@myempire.com or complaints@myempire.com. Our team is available around the clock to process your request without delay.

Protection of Minors

We take underage gambling extremely seriously. At MyEmpire, you must be at least 18 years of age — or the legal gambling age in your jurisdiction, whichever is higher — to register and play on our platform. We verify the identity and age of all players as part of our standard KYC (Know Your Customer) process.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling websites. Recommended tools include:

GamBan — blocks access to all gambling sites across your devices
Net Nanny — comprehensive parental control software
Kaspersky Safe Kids — monitors and restricts online activity for children
Bark — family monitoring with internet filtering features

If you suspect that a minor has accessed our My Empire online casino, please contact us immediately. We will investigate and take appropriate action.

External Support Organisations

At MyEmpire Casino, we encourage players who are struggling with gambling-related issues to seek help from professional organisations. We are not a substitute for clinical or psychological support, and we want you to have access to the best resources available:

GamCare — www.gamcare.org.uk — free support, information and counselling for problem gamblers
Gamblers Anonymous — www.gamblersanonymous.org — peer-to-peer support network with meetings worldwide
BeGambleAware — www.begambleaware.org — national charity providing free advice and guidance
GamBan — www.gamban.com — self-exclusion software for all gambling platforms
Gambling Therapy — www.gamblingtherapy.org — international online support available in multiple languages

Our Ongoing Responsible Gaming Efforts

We continuously review and improve our responsible gaming policies and tools. Our My Empire Casino team receives regular training on how to identify and respond to at-risk behaviour. We do not market our services to players who have self-excluded, and we do not use aggressive bonus targeting toward players showing signs of distress.

At MyEmpire, we operate transparently and fairly, and our responsible gaming commitment is inseparable from our identity as an operator. If you have any questions about the tools available to you, or if you need guidance on how to set limits on your account, please do not hesitate to reach out to our support team at any time via live chat or email. We are here to help.

New players are always welcome to explore our platform responsibly. You can start with a MyEmpire Casino sign up and take advantage of our player protection tools from day one. We also recommend reviewing our MyEmpire Casino bonuses to understand how promotions work and how to engage with them in a responsible manner.

Content updated: July 21, 2026